As the Federation’s CEO Wendy leads the organisation and is accountable to the Board for developing and delivering its strategic plan. Wendy is responsible for ensuring that the organisation has the capacity, capability, and resources to ensure its members needs and interests are effectively met. She represents the Federation in public and with external agencies and participates in a range of advisory, regulatory and consultative bodies.
Wendy brings broad experience in senior managerial roles and as a non-executive director in a wide range of housing provider organisations, regulatory bodies, specialist consultancies and performance benchmarking organisations. She brings in-depth knowledge and experience of the NSW, national and international community housing sector through her work with the NSW Regulator, in shaping and administering the National Regulatory System and her work in the United Kingdom. She combines this experience with an in-depth understanding of housing policy, the ability to think strategically and an understanding of what is required to ensure the Federation works to assist member organisations in boosting supply and enhancing the management of social and community housing in NSW.
Wendy has degrees from both Oxford and Sydney Universities; graduating from the latter with an Executive Masters in Public Administration taught through the Australian and New Zealand School of Government. She also has a Postgraduate Diploma in Housing awarded by the Chartered Institute of Housing in the UK.
Deborah has extensive experience working in social and affordable housing in Australia and the UK. She was a consultant with the Priority Estates Project in London, and a Neighbourhood Renewal Manager, working on large-scale estate renewal and regeneration.
In Australia, her work has mainly been with the community housing sector. Deborah was the Director Policy, Planning & Reform for community housing in FACS, managing the Industry Development Strategy, implementation of CRA based rents, consolidation of the co-operative sector, and approval of title transfer for NBESP and properties under management.
Most recently Deborah was CEO of the Women’s Housing Company where she has led organisational change, including setting up a new homelessness service in South Western Sydney and improving practice in meeting the housing needs of older women.
Adam has worked for the Federation since 2004 and brings extensive UK experience. Adam spent five years working for Priority Estates Project; one of the UK's leading not for profit housing regeneration and community engagement consultancies. He has a postgraduate Diploma in Housing Policy and Practice, and is a graduate of the Australian Institute of Company Directors. Adam’s role for the Federation involves developing new services and partnerships, including:
- Developing the industry’s own benchmarking platform, House Keys
- Creating the Federation’s tenant satisfaction survey and benchmarking service
- Introducing expert partnerships into the industry including in the areas of risk, governance, and customer service
- Developing the Federation’s asset management training, asset management template documents and consultancy processes
- Adam works intensively with organisations to assist in addressing performance improvements, particularly in response to registration, leading the Federation’s business improvement work with CHPs and has led numerous strategic planning processes with CHPs.
Adam’s focus is always on tenant outcomes and he is proud of his role in establishing and supporting the Community Housing Tenant Network and in his work to increase community engagement in the industry
Adell’s Aboriginal heritage originates from the mouth of the Shoalhaven River. She is of Wandrawandian descent, Kurial Yuin (Northern Yuin), Dharawal language group and proud of her Aboriginality.
Over the past 10 years, she has worked within a number of key government departments and community organisations including the NSW Aboriginal Land Council, NSW Heritage Office (now Department of Planning), Department of Environment, Climate Change and Water and Nowra Local Aboriginal Land Council. Having worked in these areas, Adell has knowledge and understanding of the social, cultural, economical and housing issues within local communities and brings experience in developing and implementing policies, programs and services to address these.
Adell is committed to working with the local community and Government to overcoming the soc-economical disadvantages of Aboriginal people within NSW and to help pave a better future for generations to come.
Leoni Lynch has 10 years’ experience in the social housing sector, comprising of 2 years’ experience within Australia and prior to that 8 years in the UK. She has extensive experience in tenancy management and neighbourhood services. Her current role with the Federation is in service delivery which includes member engagement and representation, industry research and development, and policy analysis.
Leoni holds a Post Graduate Diploma and Masters in Housing Practice, and is a Corporate Member of the Chartered Institute of Housing.
Helen has completed her PhD in the field of urban geography and has a special interest in the area of social housing. Helen’s thesis concerns how acts of territoriality have caused contests over urban space and in particular, have affected the accessibility of social housing within Sydney’s inner city. The case study explores the changes to social housing in Millers and Dawes Points resulting from new financial approaches by NSW Government to social housing, and the impacts from development at Barangaroo.
Helen has worked on behalf of community housing providers in both NSW and South Australia. Past projects have included stock transfer, affordable housing developments funded through NRAS incentives, and housing policy analysis.
A belief in social justice principles has been the foundation of Kevin’s work in the human services industry spanning a period of over 30 years beginning in Brisbane. His work as a Community Sector Manager has always had a focus on proactively supporting the community to work with Government in addressing and identifying solutions to local, state and national issues that impact on the lifestyle of the community.
Kevin’s particular areas of interest include policy development in response to community issues at a national level, equality in education, community engagement, human resource management and politics.
He has served on many committees including a period of 6 years as Chair of the Health Community Council in Toowoomba, Queensland and vice Chair of a the Queensland Community Services Employers Association.
His experience in a range of programs dealing with homelessness, juvenile justice, mediation, family support and social housing has prepared him well for his role as a Community Services Trainer.
Lyndall provides training, assessment and consultancy services and responds to Hotline enquires.
Lyndall has worked with a number of organisations to develop customised training in housing management for staff. She delivers training across all the units of the Certificate IV in Social Housing. She also provides training in the Diploma of Social Housing through eLearning. She has facilitated governance planning workshops and provided governance training and reviews. Lyndall is a dynamic and interactive trainer and brings a strong social justice and community perspective to her work.
Lyndall joined the federation in 1999. Previously she worked in a NSW housing association for over 10 years.
Lyndall holds a BA and a Certificate IV in Assessment and Workplace Training and a Diploma in Social Housing. She uses her training and facilitation skills across a diversity of groups and situations.
OFFICE SERVICES TEAM