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Additional referral points:
Crisis Accommodation and Crisis Support
Homeless Persons Information Centre
The first place to call in a housing emergency, Homeless Persons has information about crisis bed availability across NSW. Ph: (02) 9265 9081; (from outside Sydney) 1800 234 566
Temporary Accommodation After Hours Line (Housing NSW)
Housing NSW may be able to provide short term accommodation. (4.30pm–10pm on weekdays and 10am – 10pm on weekends) Ph: 1800 152 152
Youth Emergency Accommodation Line
A recorded listing of vacancies in crisis refuges for young people throughout NSW
Ph: (02) 9698 5822; (outside Sydney) 1800 424 830
Youth Accommodation Services www.yaa.com.au
Aboriginal Homeless Persons
24-hour helpline for Aboriginal and Torres Strait Islander people who are homeless.
Ph: (02) 9799 8446
Department of Community Services Domestic Violence Line
For women in need of temporary accommodation because of domestic violence – 24 hours
Ph: 1800 656 463
Other helpful telephone numbers
Department of Community Services - Helpline (24 hours) 132 111
Lifeline (24 hours) 131 114
Rape Crisis Centre (24 hours) 9819 6565; TTY 9181 4349
Salvo Crisis Centre - (24 hours) 9360 3000
Tenants – General
Tenants Union of NSW - Advice and Advocacy
For tenancy information (Tenants Advice and Advocacy Service) To use website, scroll down to section called “Find you local service” and type in your postcode, then click search to find your local Tenants Advice and Advocacy Services
Tenants' Union Advice Line
Mondays 3:00–6:00pm
Phone: 8117 3750
Free call: 1800 251 101
Office of Fair Trading – Tenancy and Bond
Tenancy Information and Bond Information www.fairtrading.nsw.gov.au
Ph: 13 32 20; TTY 1300 723 404
Consumer, Trader and Tenancy Tribunal – Breaches of the Residential Tenancies Act
Ph: 1300 135 399
Centrelink - Rent Assistance
Centrelink - For social security recipients and information about benefits (Mon-Fri 8:00-17:00)
Ph: 13 1021; TTY 1800 810 586
Aboriginal Tenancy Advice
Office of Fair Trading
Aboriginal Tenancy Information www.fairtrading.nsw.gov.au
Ph: 1800 500 330
Aboriginal Tenants Advice & Advocacy Services
Greater Sydney area 1800 772 721
Northern NSW area 1800 248 913
Southern NSW area 1800 672 185
Western NSW area 1800 810 233
Community Housing Tenants
Housing Associations Look at our Directory of Housing Associations:
community housing association
Cooperative Housing Tenants
Association to Resource Cooperative Housing
Ph: (02) 9361 6834, (outside Sydney) 1800 066 834
Code of Practice Inquiries:
http://www.communityhousing.org.au/F7a_code_of_practice.html
email: ellen@communityhousing.org.au
Ph: (02) 0281 7144 (ext. 201)
Public Housing Tenants – Housing NSW
Applications and Feedback
Housing NSW
Ph: 1300 468 746 (7 days, 24 hours)
General Enquiries
Ph: 1800 629 212
Aboriginal Enquiry Line
Information and advice from Aboriginal staff of Housing NSW (8.30am – 4.30pm weekdays)
Ph: 1800 355 740
Aboriginal Housing Tenants
Aboriginal Housing Office Head Office (Parramatta) Ph 02 8836 9444 www.aho.nsw.gov.au
Email ahoenquiries@aho.nsw.gov.au
Aboriginal Housing Information Service (AHIS) Free Call: 1800 727 555
Appeals for Social Housing Tenants
For Housing NSW, Aboriginal housing and community housing tenants - external appeals to Housing Appeals Committee 1800 629 794
People with disability
For accommodation for people with disability – ring a regional office of the Department of Disability, Ageing and Home Care
For access to a Special Assistance Subsidy: Disability – ring Housing NSW
Ph: 1300 468 746
People living with HIV/AIDS
For accommodation for people living with HIV/AIDS – ring ACON 1800 063 060
For access to a Special Assistance Subsidy: Special – ring Housing NSW 1300 468 746
Ex-prisoners
Information for housing and referrals for ex-prisoners and their families
Community Restorative Centre
Ph: (02) 9288 8700
Private renters
Housing NSW – Bond and Rent Support
For help with bond payment and rent advance for a new tenancy, under the Rentstart scheme (Mon-Fri 8:00-18:00, Sat 10:00-15:00)
Ph: 1300 468 746
Office of Fair Trading – Bond Information
General rental bond information
Ph: 13 13 20
Privacy
Privacy Commissioner
Ph: 1300 363 992
Legal referrals, Complaints and Dispute Resolution
Community Legal Centres in NSW
Can provide information and referrals to appropriate legal advice. Email: nswclc@clc.net.au
Ph: 02 9212 7333
Community Justice Centres
Provides quick, and impartial dispute resolution services for minor matters e.g. neighbourhood disputes.
Ph: 02 9228 7455
Anti-Discrimination Board
Investigates complaints of discrimination, harassment and vilification
Ph: 1800 670 812
The National Pro Bono Resource Centre
An Australian independent, non profit organisation that encourages pro bono legal services, supports lawyers and law firms to make it easier for them to provide high quality pro bono legal services and works with the profession and the community sector to match services with the clients and groups most in need of assistance. www.nationalprobono.org.au
Other
Residential care facilities for older people (retirement villages, nursing homes, hostels)
For complaints– ring the Aged-care Rights Service (02) 9281 3672, 1800 424 079; or the Consumer, Trader and Tenancy Tribunal 1300 135 399
Home purchasers
For general assistance – Housing NSW’s Home Purchase Advisory Service 1300 468 746
For mortgage assistance – ring Housing NSW 1300 468 746 (Mon-Fri 8:30-16:30)
For a grant under the First Home Owner Grant Scheme – ring the Office of State Revenue 1300 130 624
For home loans for Indigenous people under the Indigenous Business Australia (IBA) Homes scheme – ring 1800 107 107
Reference
Refer to Shelter NSW information on website for some updates of these referral points
http://www.shelternsw.org.au/docs/mem08consumerinfo.html and further research added to this list.
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