Sydney Metropolitan: 9281 7144
Non Metropolitan: 1800 652 877
The Federation’s Hotline service is available Monday, Wednesday and Friday - 10.00am to 1.00pm.
For urgent enquiries at other times, please email the Hotline team at
and we will endeavour to reply as soon as possible.
Call the HOTLINE if you need help to:
- Respond to tenants
- Ensure best practice in housing management
Our website also has a list of referrals for other support and advice services: http://www.communityhousing.org.au/F3_directory.html
We can help with Residential Tenancy Law, the Tribunal (CTTT), policy and best practice. If we can’t tell you straight away we can find out for you.
Domestic and Family Violence
Community housing providers are committed to ensuring that they deliver an effective and sensitive response to any applicants, tenants and their dependants experiencing domestic and family violence. To assist with this in June 2017 the NSW Federation of housing Associations broadened the Hotline service to assist members managing tenancies that involve domestic and family violence.
The additional Hotline support will include assistance to members to:
- Implement the Strengthening Practice in Responding to Domestic and Family Violence: A Toolkit for Community Housing Providers
- Manage tenancies that involve domestic and family violence.
This service will not provide specialist expert domestic and family violence advice relating to individual cases, but it will be able to refer you to appropriate support such as to 1800 RESPECT (1800 737 732) or the Domestic Violence Line 1800 656 463.
HOTLINE INFORMATION DISCLAIMER
The information provided to you by the NSWFHA is designed to assist you to make informed housing management decisions through the provision of resources and information.
The information provided to you is not designed to provide legal advice, and any specific legal issues should be dealt with through appropriate legal channels. The Hotline does not provide CRA calculations, however we are able to help you understand the CRA Calculator and will check calculations if required.
The HOTLINE informs housing providers of the legal aspects of issues, as well as providing examples of practice and policies from state, national and international sources. If we feel that a Hotline enquiry relates to a practice that poses a risk to the good practice reputation or legal compliance of the housing organisation we reserve the right to contact the housing organisation to discuss this further and suggest further training.