The Hotline is a telephone information service which can help with information on:
- Tenancy Management
- Maintenance and Repairs
- Policy and Best Practice
Operating hours:
Monday - Friday: 10am to 1pm
(Outside these hours leave a message and we will ring you back) Telephone: 1800 652 877
(Non Metropolitan - outside Sydney) Telephone: 02 9211 8420
(Sydney Metropolitan) |
The Hotline is managed and staffed by the Good Practice Unit and funded by the Office of Community Housing. The toll free number caters for our regional members. The service is not restricted to Federation members and is advertised widely.
The service offers specialist quality information on tenancy management, maintenance and repairs, policy and best practice for housing managers. Calls to the hotline are monitored for two purposes: firstly to determine what current housing management issues are, and secondly to assist organisations in providing high quality service. Any calls received from tenants are referred to tenancy advocacy services.
Key Benefits:
- provides a 'one-stop shop' for quality information on a range of issues
- accessible to anyone interested in tenancy management, maintenance and repairs, and policy and best practice
- provides a means of monitoring current housing management and policy issues
Disclaimer:
The information provided to you by the NSWFHA Good Practice Unit is designed to assist you to make informed housing management decisions through the provision of resources and information.
The information provided to you is not designed to provide legal advice, and any specific legal issues should be dealt with through appropriate legal channels.
The HOTLINE informs housing providers of the legal aspects of issues, as well as providing examples of practice and policies from state, national and international sources. If we feel that a Hotline enquiry relates to a practice that poses a risk to the good practice reputation or legal compliance of the housing organisation we reserve the right to contact the housing organisation to discuss this further and suggest further training.
