NSW Federation of Housing Associations
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NSWFHA Housing Management Hotline

Home Services & Resource Bank Hotline

NSWFHA Housing Management Hotline

Sydney Metropolitan: 9281 7144

Non Metropolitan: 1800 652 877

The Federation’s Hotline service is available Monday, Wednesday and Friday - 10.00am to 1.00pm.

For urgent enquiries at other times, please email the Hotline team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will endeavour to reply as soon as possible.

Call the HOTLINE if you need help to:

  • Respond to tenants
  • Ensure best practice in housing management

Our website also has a list of referrals for other support and advice services: http://www.communityhousing.org.au/F3_directory.html

We can help with Residential Tenancy Law, the Tribunal (CTTT), policy and best practice. If we can’t tell you straight away we can find out for you.

The information provided to you by the NSWFHA is designed to assist you to make informed housing management decisions through the provision of resources and information.
The information provided to you is not designed to provide legal advice, and any specific legal issues should be dealt with through appropriate legal channels.  The Hotline does not provide CRA calculations, however we may be able to help you understand the CRA Calculator.
HOTLINE informs housing providers of the legal aspects of issues, as well as providing examples of practice and policies from state, national and international sources. If we feel that a Hotline enquiry relates to a practice that poses a risk to the good practice reputation or legal compliance of the housing organisation we reserve the right to contact the housing organisation to discuss this further and suggest further training.

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